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The Palace Of The Lost City At Sun City Resort, Sun City

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From318US$ /night
Check-in
01Apr2025Select date
Check-out
02Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Sun City Resort, Sun City, South Africa, 0316

The Palace of the Lost City at Sun City Resort is a legendary destination nestled in the Pilanesberg mountains, surrounded by an extinct volcanic crater. Opened in December 1979, it embodies the essence of luxury with its stunning architecture influenced by the myth of a lost African tribe. The hotel's unique design integrates the area’s natural beauty with rich cultural themes, making it a prominent feature in South Africa's tourism landscape. It serves as a gateway to explore the adjacent Pilanesberg National Park, home to a diverse range of wildlife, including the Big Five.

Location

Situated in the heart of South Africa's North West Province, The Palace of the Lost City is adjacent to Pilanesberg National Park, making it an ideal location for wildlife exploration. The hotel is approximately 9.5 miles from Pilanesberg International Airport, ensuring convenient access for guests. This unique setting among rolling hills and volcanic landscapes further enhances its appeal as a premier travel destination.

Rooms

The hotel features 326 exquisitely appointed rooms and suites, each designed with handcrafted furniture that captures the essence of royalty. Guests can enjoy modern amenities such as air conditioning, free Wi-Fi, and 24-hour room service. The King Suite and African Suite offer additional luxury with private butlers, saunas, and hot tubs. Every room provides breathtaking views over water or jungle, enhancing the regal experience.

Eat & Drink

A variety of restaurants cater to diverse culinary preferences, with the Crystal Court restaurant serving traditional South African dishes amidst a luxurious setting. The Tusk Bar & Lounge specializes in premium spirits and provides a safari-themed ambiance with faux elephant tusks as decorative elements. Other dining venues offer a mix of local cuisines and international options, ensuring that every meal is a memorable experience.

Leisure & Business

The resort boasts numerous leisure amenities, including an Olympic-sized outdoor swimming pool surrounded by palm-dotted decks and themed pavilions. For golf enthusiasts, The Palace features two 18-hole championship courses designed by Gary Player and Lost City. The Royal Salon spa offers various beauty treatments, while the popular Valley of Waves water park provides additional entertainment options for families.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Luxury Twin Room
Max:
2 persons
36 m² 
Bed options:
2 Single beds
Garden view
Shower
Coffee machine
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Family Room
Max:
2 persons
51 m² 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Superior Suite
Max:
2 persons
88 m² 
Bed options:
1 King Size Bed
Shower
Coffee machine
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Getting around

A list of all available modes of transport

City Center
Sun City 1.4 mi
Airports
Pilanesberg International (NTY) 7.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Smoking allowed in designated areas
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Rooms/ Facilities for disabled
  • Baggage storage
  • Elevator
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Beauty salon
  • Coffee shop
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Outdoor tennis court
  • Golf course
  • Pool tables

Guest Parking

  • Electric kettle

Services

  • Free airport shuttle
  • Free city shuttle
  • Paid valet parking
  • Room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Stores/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Breakfast
  • Restaurant
  • Poolside snack bar
  • Free breakfast

Business

  • Business center

Children

  • Cribs
  • Paid babysitting/ Child services
  • Children's pool
  • Water slides
  • Paid kids club
  • Game room

Facilities for people with disabilities

  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Lazy river
  • Casino
  • Aqua park
  • Night club
  • Garden area
  • Spa & wellness center
  • Sauna
  • Steam room
  • Treatment room

Room features

  • Air conditioning
  • In-room safe
  • Mini-bar
  • Sitting area
  • Dressing area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries
  • Sink

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

Sun City Resort, Sun City, South Africa, 0316
Map view
Sun City Resort, Sun City, South Africa, 0316
Nearby
Golf Course
The Lost City Golf Course
500 ft
Lost City
700 ft
Restaurants
Crystal Court
700 ft
The Palace of the Lost City Sun City Resort
The Grill Room
700 ft
The Palace of the Lost City Sun City Resort
The Palace Pool Deck
700 ft
The Palace of the Lost City Sun City Resort
Ocean Basket Sun City
2100 ft
R556
Nando's Sun City
4200 ft
R556 Shop 13
Bocado
4400 ft
Cascades Hotel Sun City Resort
Milky Lane
4300 ft
Shop 16 Sun City Entertainment Centre
Wimpy
4300 ft
Sun City Sun Central

Reviews and Ratings

Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Natural surroundings
Attentive service
Room noise
Location revamp needed
7.0/10
Very good
Rooms
6.8
Location
7.9
Service
7.2
Dining
7.8
Guest reviews
7.0/10
based on 25 reviews
7.9
7.9/10 based on 982 reviews
Rob
United Kingdom, June  2024
7.8/10

Staying at the hotel was like stepping into a wonderful world of nature with stunning views over a tropical forest where exotic birds, squirrels, and Vervet monkey families made daily visits. The rooms, although spacious with full bathrooms and private balconies offering panoramic views, lacked elegance and were disturbed by a loud noise from the ceiling. The service was friendly and attentive, offering a range of amenities. The location, while pleasant and offering beautiful views, needed a significant revamp to match its potential. The dining experience was fabulous but slightly impacted by the high number of guests during the weekend. The facilities were well-maintained with room for improvement in overall management.

Rooms
8.0
The rooms felt like a step back in time to 1890, lacking elegant touches but offering spacious comfort and stunning views.
Service
9.0
The service was friendly and attentive, paying special attention to individual needs and offering a variety of amenities.
Location
7.0
The location offered pleasant surroundings and stunning views, although it would benefit from a significant revamp. Great potential but needs improvement.
Dining
8.0
The dining experience was fabulous, with a vast and delicious selection, although slightly impacted by the high number of guests during the weekend.
Facilities
7.0
The facilities were well-maintained with room for improvement in overall management.
Natural surroundings
Room noise
Glenn
United States of America, June  2024
7.6/10

The hotel's location is stunning amidst its own botanical garden with a great size swimming pool, though the water was very cold regardless of the time of day. The rooms had the same issues initially, but after complaining, we were moved to the originally booked room later, which was lovely. The dining experience was great with a very good selection, especially for Dim Sum. However, service needs improvement as the staff could benefit from a customer service course.

Rooms
8.0
The rooms were lovely after being moved to the original booked room later.
Service
5.0
The staff could improve with a customer service course.
Location
9.0
The hotel's location is stunning amidst its own botanical garden with a great size swimming pool.
Dining
8.0
The dining experience was great with a very good selection, especially for Dim Sum.
Facilities
8.0
Facilities were well-maintained and enjoyable.
stunning location
service improvement needed
Robert
United States of America, May  2024
7.6/10

The hotel rooms were spacious, clean, and the service was excellent, making for a comfortable stay. However, they are in serious need of an upgrade, not quite up to the standard expected for a 5-star hotel. Despite this, the room decor matched the overall hotel ambiance, but we encountered several issues in our specific room.

Rooms
7.0
The rooms were spacious and clean, and the service was excellent, contributing to a comfortable stay.
Service
6.0
The staff were very professional and helpful, making my stay enjoyable. However, there were limitations like the worst Wi-Fi experienced in a hotel and very limited food choices.
Location
8.0
The location was immaculate and beautiful, with lovely background piano music creating a pleasant ambiance. However, the hotel is currently closed for refurbishment, which was not communicated to us beforehand.
Dining
9.0
The dining experience was exceptional, with delicious options worth the more expensive price. We particularly enjoyed being treated to live piano, creating a memorable experience.
Facilities
8.0
The facilities were great, offering a range of amenities. However, there were some issues with the Wi-Fi and limited food choices.
Alan
United Kingdom, May  2024
8.6/10

The hotel did a great job of keeping the room tidy for us, but it did appear a little dated, especially the bathroom fittings. The staff insisted on resolving problems promptly, and they were professional and friendly. The location offers stunning views, but it can be ruined by noise at times. The dining experience was exceptional, with a wide range of options, especially for vegetarians.

Rooms
7.0
The rooms feel a bit old but are well-maintained and comfortable.
Service
9.0
The staff was professional and very friendly, especially with kids.
Location
8.0
The location is stunning, with beautiful views from higher floors but can be noisy at times.
Dining
10.0
The dining experience was something out of this world, especially for vegetarians.
Facilities
9.0
The facilities were top-notch and catered to all our needs.
friendly staff
dated rooms
Stephen
United Kingdom, April  2024
6.2/10

The hotel has some issues with old mattresses and late-night disturbances in the hallways, considering the high cost for a 5-star hotel. Despite this, the convenience of late checkout at 1 pm is a plus.

Rooms
5.0
The mattresses are very old with holes, and there were disturbances in the hallways after 11 pm. The price seemed high for the quality.
Service
7.0
The service was efficient and accommodating, especially for dinner and room service.
Location
9.0
The location is exceptional, despite some issues with dress-code enforcement. Everything else about the location was fabulous.
Dining
5.0
The dining experience was below average with limited options, although the breakfast at Cristina was great.
Facilities
6.0
The facilities are modern and convenient, but the overall value for money may not justify the cost.
Mike
United Kingdom, April  2024
6.8/10

The hotel offers comfortable and luxurious rooms, but they are starting to show their age and lack power outlets. The service, while a bit slow, provides various amenities but falls short in friendliness. The location is beautiful with friendly and helpful staff, although it can feel large and cold. The dining experience has many choices but lacks attentiveness. Overall, the facilities are adequate but could use improvement.

Rooms
7.0
The rooms provided a comfortable and luxurious stay for me.
Service
6.0
The service was a bit slow, and the staff could be more friendly.
Location
8.0
The location was beautiful with friendly and helpful staff.
Dining
6.0
The dining options had many choices but lacked attentiveness.
Facilities
7.0
The facilities were adequate but could use improvement.
Harry
United States of America, April  2024
8.0/10

The hotel's rooms are huge and fabulous, although they are in desperate need of an upgrade. The service was attentive and kind, but there were some long waiting times at various points. The location is beautiful with lovely background piano music, and the hotel is very close to Pilanesberg National Park. The dining experience was truly amazing. Two positives are the spacious rooms and beautiful location, while the tired rooms and long waiting times are two negatives.

Rooms
7.0
The rooms are huge and fabulous, but they are in desperate need of an upgrade.
Service
6.0
The service was attentive and kind, but there were some long waiting times at various points.
Location
9.0
The location is beautiful with lovely background piano music, and the hotel is very close to Pilanesberg National Park.
Dining
10.0
The dining experience was truly amazing.
Facilities
8.0
The facilities were excellent.
Roger
United Kingdom, April  2024
7.4/10

My stay at the hotel was a mix of positives and negatives. The rooms were spacious with great amenities but lacked proper lighting. The service was attentive but needed improvement in certain aspects. The location was convenient with direct access to a popular attraction but was marred by some issues. The dining experience had its highs and lows. The facilities offered were good overall.

Rooms
8.0
The rooms were spacious with a shower cubicle, bath, separate toilets, massive vanity, and plenty of wardrobe space.
Service
7.0
The service was attentive but needed retraining in some areas.
Location
7.0
The location was very convenient with direct access to a popular attraction but had some issues to note.
Dining
7.0
The dining options were impressive with a buffet breakfast and dinner but had some disappointing moments.
Facilities
8.0
The hotel offered a variety of facilities including room service, laundry, and wedding services.
Julian
United Kingdom, March  2024
6.6/10

The hotel has a beautiful location overlooking the pool area and botanical garden, but the rooms are 25 years old and in desperate need of refurbishing. Service was a mix of going out of their way for guests and lacking communication among staff members. The dining experience offered a big variety but at an exorbitant price. The facilities were satisfactory.

Rooms
5.0
The rooms are now 25 years old and desperately need refurbishing, overlooking the pool area.
Service
7.0
The service was a mix of going out of their way and lacking communication among staff members.
Location
8.0
The hotel is stunning amidst its own botanical garden, but is currently closed for refurbishment.
Dining
6.0
The dining experience offered a big variety but at an exorbitant price.
Facilities
7.0
Satisfactory facilities.
beautiful location
old rooms
Kevin
United Kingdom, February  2024
7.8/10

I found myself in a nice, quiet part of the resort with a lovely view over a private garden. The hotel has both its strengths and weaknesses, making for an overall pleasant stay with a few hiccups. The service was top-notch, but there were some small issues with room cleanliness. The location was exceptional despite some minor distractions, and the dining experience was excellent despite the security being a bit too vigilant. The facilities offered were good, albeit with room for improvement.

Rooms
7.0
My room was in a nice quiet part of the resort with a lovely view over a private garden.
Service
9.0
The service from the staff was very helpful and friendly.
Location
8.0
The location was exceptional despite some small distractions.
Dining
8.0
The dining experience was great with a welcoming atmosphere, but security could be more professional.
Facilities
7.0
The facilities provided were good overall.
Jeffrey
United States of America, February  2024
6.8/10

My stay at the hotel was a mix of positive and negative experiences. The rooms were comfortable and clean, but the air vents made funny noises. The personal attention was excellent, yet the constant noise from water running through the pipes was a bit disturbing. Overall, a decent stay with some room for improvement.

Rooms
7.0
The rooms were very comfortable and clean, though the air vents made funny noises.
Service
8.0
The staff were friendly and helpful, providing great personal attention during my stay.
Location
6.0
The hotel's location was convenient, but it could benefit from a total refresh and refurbishment. However, the friendly staff made the surroundings enjoyable.
Dining
7.0
The dining experience was a mix of good and bad. The Crystal Room was simply amazing, but the last day's service was very poor.
Facilities
6.0
The hotel had adequate facilities, but some areas need refurbishment for an enhanced guest experience.
David
United Kingdom, January  2024
6.2/10

The hotel had some issues with tired rooms in need of a refresh and a lingering damp smell from a past flood, but the staff was friendly and accommodating. The location offered both beauty and unwelcome surprises, and the dining experience was a mix of exceptional and disappointing moments.

Rooms
5.0
The rooms were tired and needed an update, with a lingering damp smell.
Service
7.0
The staff was friendly and helpful, ensuring a pleasant stay despite some service issues.
Location
6.0
The location was big with beautiful elephants but had some unwelcome crowds and off-putting situations.
Dining
7.0
The dining experience offered exceptional options but was marred by reduced menu and bee disturbances.
Facilities
6.0
The facilities were adequate but not outstanding.
Wally
United Kingdom, January  2024
8.2/10

The hotel rooms are a bit dark and old, getting a little tired and needing some attention, but my stay on the 5th floor was very quiet. We did encounter 2 minor issues, however, the maintenance team promptly resolved them. The maids were excellent, keeping our room tidy. The view from our room overlooking the pool and garden was superb.

Rooms
7.0
The rooms were getting a little tired but clean and quiet. Minor issues were quickly resolved by the maintenance team.
Service
9.0
The staff were lovely, knew our preferences from last year, and provided excellent service.
Location
8.0
The location was beautiful, with helpful and friendly staff. The exclusive pool at the valley of the waves was a nice alternative when the regular pool was closed.
Dining
8.0
The dining experience was out of this world with a wide variety of choices. However, the long queue for dining was not pleasant.
Facilities
9.0
The facilities were excellent, with attentive staff providing drinks, snacks, and towels promptly.
Douglas
United Kingdom, January  2024
8.4/10

My stay at the hotel was a mix of positives and negatives. The rooms were spacious with full bathrooms and a private balcony offering panoramic views over the pool area or Forest view, but the tired bath with a plastic plug that didn't fit properly was a drawback. The service was friendly and accommodating overall, although a bit unpleasant at the Tusk bar. The location was stunning with beautiful views, and the dining experience was exceptional, standing out as probably the best in my many years of travel. The facilities were great but had some room for improvement.

Rooms
8.0
The rooms were large and well-fitted with good beds and a large bathroom and shower area, offering views of the palms overlooking the entrance of the complex.
Service
7.0
The service was very friendly and accommodating, although it was a bit unpleasant at the Tusk bar.
Location
9.0
The location was magnificent, offering fresh oysters and champagne for breakfast along with stunning views, especially from the highest floor rooms.
Dining
10.0
The dining experience was exceptional, probably the best I have had in many years of traveling throughout the world.
Facilities
8.0
The facilities were great, but there was some room for improvement.
Exceptional dining
Unpleasant service
Mark
United Kingdom, December  2023
7.4/10

The hotel is set amidst its own botanical garden, offering stunning views, a great size swimming pool, but the water was very cold throughout the day. The rooms got with views of the palms overlooking the entrance of the complex but were not ready upon our arrival. The dining experience was highlighted by a variety of seasonal dishes while the service at the Tusk Bar was very unpleasant, except for the friendly and helpful staff in other areas. The price seemed justified with great facilities, yet a potential improvement could be replacing the carpets with tiles or modern flooring.

Rooms
7.0
The rooms with views of the palms were not ready when we arrived.
Service
6.0
The service, especially at the Tusk Bar, was very unpleasant, but staff in other areas were friendly and helpful.
Location
8.0
The hotel is stunning in its own botanical garden, offering beautiful views and a great size swimming pool, though the water was cold.
Dining
8.0
The dining experience featured a variety of seasonal dishes.
Facilities
8.0
Great facilities, but potential improvement in removing carpets and replacing with modern flooring.
stunning views
cold water
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Rooms and Guests2 Guests, 1 Room